Liability Waivers and Cancellation Policy

Liability Information

All participants are required by the club to waive liability with a legally binding hold harmless form. Before your first class you will have to complete these waivers through our booking system.

Liability Waiver

This HOLD HARMLESS AGREEMENT (this “Agreement”) is made effective on this day, by and between Alexandra Biver (hereinafter, “Alyx Lauren”), of Volleyball Solutions LLC and you the athlete and mindbody user. Alexandra Biver and Participant are sometimes individually referred to as “Party” and collectively referred to as the “Parties.”‘
WHEREAS, Participant will be performing the following services for Alyx Lauren: Volleyball: playing, spectating, coaching or any other activity on the volleyball court or off.; and
WHEREAS, in exchange for valuable consideration, Participant desires to hold harmless Alyx Lauren from any claims and/or litigation arising out of Participant’s performance of the work of providing these services.
NOW THEREFORE, in consideration of the mutual covenants and conditions contained herein, Alyx Lauren and Participant hereby agree as follows:
TERMS
1. Hold Harmless. Participant shall fully defend, indemnify, and hold harmless Alyx Lauren from any and all claims, lawsuits, demands, causes of action, liability, loss, damage and/or injury, of any kind whatsoever ( including without limitation all claims for monetary loss, property damage, equitable relief, personal injury and/or wrongful death), whether brought by an individual or other entity, or imposed by a court of law or by administrative action of any federal, state, or local governmental body or agency, arising out of, in any way whatsoever, any acts, omissions, negligence, or willful misconduct on the part of Participant, its officers, owners, personnel, employees, agents, contractors, invitees, or volunteers . This indemnification applies to and includes, without limitation, the payment of all penalties, fines, judgments, awards, decrees, attorneys’ fees, and related costs or expenses, and any reimbursements to Alyx Lauren for all legal fees, expenses, and costs incurred by it.
2. Authority to Enter Agreement. Each Party warrants that the individuals who have signed this Agreement have the actual legal power, right, and authority to make this Agreement and bind each respective Party.
3. Amendment; Modification. No supplement, modification, or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties.
4. Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege, or service voluntarily given or performed by a Party shall give the other Party any contractual right by custom, estoppel, or otherwise.

5. Attorneys’ Fees and Costs. If any legal action or other proceeding is brought in connection with this Agreement, the successful or prevailing Party, if any, shall be entitled to recover reasonable attorneys’ fees and other related costs, in addition to any other relief to which that Party is entitled. In the event that it is the subject of dispute, the court or trier of fact who presides over such legal action or proceeding is empowered to determine which Party, if any, is the prevailing party in accordance with this provision.
6. Entire Agreement. This Agreement contains the entire agreement between the Parties related to the matters specified herein, and supersedes any prior oral or written statements or agreements between the Parties related to such matters.
7. Enforceability, Severability, and Reformation. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. The intent of the Parties is to provide as broad an indemnification as possible under Florida law. In the event that any aspect of this Agreement is deemed unenforceable, the court is empowered to modify this Agreement to give the broadest possible interpretation permitted under Florida law.
8. Applicable Law. This Agreement shall be governed exclusively by the laws of Florida, without regard to conflict of law provisions.
9. Exclusive Venue and Jurisdiction. Any lawsuit or legal proceeding arising out of or relating to this Agreement in any way whatsoever shall be exclusively brought and litigated in the federal and state courts of Florida. Each Party expressly consents and submits to this exclusive jurisdiction and exclusive venue. Each Party expressly waives the right to challenge this jurisdiction and/or venue as improper or inconvenient. Each Party consents to the dismissal of any lawsuit that they bring in any other jurisdiction or venue.
10. Signatures. In moving forward with your purchase, this agreement, and becoming a Volleyball Solutions client, you legally agree to uphold this document and sign away all rights detailed in sections 1-9. It is effective immediately when completed. If you do not agree to this you will not be permitted to take part in any of our events, classes, lessons or socials. 

Cancellation Policy

Due to the course-like nature of our classes, we have implemented the following cancellation policy effective January of 2022.

Why Our Cancellation Policy Is Necessary

Our classes are set up in a way to be taken consecutively and in order. Because of this, it is imperative to our business that we be given advance notice PRIOR to start of courses and events to fill spots. Our following cancellation policy reflects this need.

Volleyball Solutions Cancellation Policy- on Memberships, Course Purchases and Class Packs.

All purchases are refundable for 24 hours after initial purchase, but will include a cancellation fee of 10% of the total purchase which includes transaction and processing fees we incur from our payment processor. This includes all class purchases, memberships and recurring payments within contracts. To request a refund in this period please send an email to support@volleyballsolutions.com or volleyballsolutions@gmail.com

After this 24 hour period has expired, refunds may be requested for any purchase up to 1 week (7 days) before the start of the event, but will incur a late cancellation fee of 35%. If you have purchased an 8 or 9 week program this means that you may request a refund up to 7 days before the start of the first class of that cycle.

Any requests to cancel after this 7 day late cancellation period will be compensated with event credit for future events. There will be no refunds for memberships, courses or class packs cancelled within 7 days of event start times.

What We Recommend If You Need To Cancel A Membership, Course Purchase or Class Pack.

We understand that life can be crazy and sometimes plans need to change. Communicate early! Contact us as soon as you need to cancel so we can begin working to fill your spot. We may even be able to arrange for someone to take over your membership, course purchase, or class pack.

If you are within the 7 day late cancellation period and are no longer eligible for a refund, know that classes can be transferred to another party!!

If you have someone who would like to take over your Volleyball Solutions class credits or purchases, you may transfer the credits to them so long as they meet the following criteria: the new player is appropriate to the level of play of the class, they have not been previously removed from one of our events due to behavior issues. Volleyball Solutions will not handle and is not responsible for any financial transactions in the transfer process.

We charge a $27 admin fee for all credit transference.

Recurring Membership Cancellations

If you are a current Volleyball Solutions member who wishes to cancel their membership, we ask that you give us 5 business days notice prior to your next scheduled payment to process your cancellation. Any cancellation requests made within this 5 business day period have no guarantee of cancellation, though we will do our best to fulfill these requests within this window as well. Once a membership has processed for the month we will not offer a refund.

Volleyball Solutions Cancellation Policy For Individual Class Cancellations Within MindBody

Sometimes plans have to change. To be as fair and as consistent as possible, we’ve established a cancellation policy that takes into consideration the student, the club, the coach, and the event manager. Because we have limited availability in our classes, every spot has value. To help create space for those committed to showing up, we have established strict cancellation windows and late-fees.

Early-Cancel Procedures and Policies.

You may SELF-CANCEL up to six hours before the scheduled start time of any class. Use the app or sign in to your account through our website to self-cancel. If you used a Drop-In or 10-Pack option, that class credit will remain on your account, and will be automatically applied the next time you register for a regular group class. If you are an Unlimited Member, nothing happens.

Late-Cancel and No-Show Procedures and Policies:

If you fail to cancel your reservation before the end of the six-hour window, or don’t show up, you will be Late Cancelled from the roster. If you used a Drop-In or 10-Pack option, the credit is forfeited. If you are an Unlimited Member, an $10 fee will be assessed. No credit or refund is available if you fail to early-cancel, or if you do not show up.

How To Get In Touch With Us Regarding Cancellations

Call or write us at 813-563-6556 or support@volleyballsolutions.com or volleyballsolutions@gmail.com